Vow Support

Open Guard in Vow and check that Screen Time access is authorized. Confirm that you selected the apps or websites you want to limit and that the relevant block or schedule is active. If access was revoked in iOS Settings, authorize it again in Vow.

Check Guard for another active schedule, usage limit, or blocking mode, and check whether a focus session is still running. More than one rule can apply to an app. Also check whether Apple Screen Time or another blocking app is applying its own restriction.

Return to Focus and check the session state and selected settings. If the timer appears stuck, close and reopen Vow. Include the duration, settings, and what happened when contacting support.

Check your internet connection and use the same sign-in provider you used when creating your account. If Apple or Google sign-in fails, note the exact error message and contact support. Never send your password or verification codes.

In Vow, open Profile, find Account, and choose Delete account. Review and confirm the deletion prompt. If you cannot access your account or deletion fails, email support from the address associated with your account.

Check that you are using the same account or guest profile as before. Avoid deleting and reinstalling the app while troubleshooting, because locally stored data may be lost. Contact support with the last time your data was visible.

Yes. Email support with your suggestion and the situation where it would help. For a bug, include what you expected, what actually happened, and steps to reproduce it.